Water & Beverage Services – Privacy Policy – POPIA Act

Personal Information We Collect

  • We primarily collect and process your personal details to communicate with you, understand your needs, and deliver appropriate services. To achieve this, we may gather your contact information, such as your name and company details. Information is collected directly from you when you provide it. Where applicable, we will let you know which information is mandatory and which is optional. Website visitor data may also be gathered via cookies, which allow us to collect standard web usage statistics.
  • How We Use Your Personal Data
  • Your personal information will only be used for the purpose for which it was collected and as agreed.
    If necessary, your information may also be retained for legal or research purposes.
  • Examples include:
  • Gathering contact information.
  • Verifying your identity or confirming that you are an authorized user for security purposes.
  • Preventing fraud, crime, money laundering, or other illegal activities.
  • Conducting market research, customer satisfaction surveys, or statistical analysis.
  • Keeping records for audits and maintaining proper documentation.
  • In relation to any legal proceedings.
  • Sharing Your Information
  • We may share your personal information with service providers who are involved in delivering products or services to you. We have contracts in place to ensure these third parties adhere to the privacy standards required by POPIA.
  • We may also disclose your data:
  • When we are legally required to do so or in accordance with industry codes.
  • When it is necessary to protect our legal rights.
  • Data Security
  • We are legally obligated to secure the personal information we process and prevent unauthorized access or misuse. We regularly review our security measures to ensure that your personal data remains protected.
  • Our security measures include:
  • Physical security of our premises.
  • Network and computer security protocols.
  • Controlled access to personal data.
  • Secure communication practices.
  • Safeguards when outsourcing activities or functions.
  • Data retention and disposal procedures.
  • Governance and regulatory compliance.
  • Monitoring access to and usage of personal data.
  • Investigating and responding to security breaches.
  • When we engage third-party contractors, we require them to comply with confidentiality
    and data protection requirements to ensure that your personal information is kept safe.
  • We ensure that any third party we share your data with treats it with the same level of protection as we are required to provide.
  • Your Rights: Access to Information
  • You have the right to request access to the personal information we hold about you. To request this, please contact us via the contact details provided on our website, specifying the information you need. We will need a copy of your ID to confirm your identity before providing the requested information. Please note that a legally permitted fee may be charged for access requests.
  • Updating Your Information
  • You are entitled to request the correction, updating, or deletion of your personal information. A copy of your ID will be required to confirm your identity before we can make any changes to the information we hold. We appreciate your help in ensuring that your personal information is kept up to date.
  • Definition of Personal Information
  • Under POPIA, “personal information” refers to any data relating to an identifiable, living person, or where applicable, an identifiable juristic entity. In addition to the information defined by POPIA, Water & Beverage Services includes the following as personal information:
  • Any physical, postal, or email addresses.
  • Name changes, for which we will require official documentation, such as a marriage certificate or legal name change document.
  • Acceptance of This Policy
  • Required Acceptance
    Customers must accept all terms of this privacy policy when ordering products or requesting services from Water & Beverage Services. If you do not agree with this policy, you may not use our services or purchase our products.
  • Legal Capacity
    You may not access our website or order products/services if you are under the age of 18 or do not have the legal capacity to enter into a binding contract.
  • Implied Acceptance
    By accepting this policy, you confirm that you have read, understood, and agreed to be bound by its terms.
  • Customer Responsibilities
    You may only provide your own personal information or, if providing third-party data, you must have the necessary consent to do so.
  • Contact Us
  • For any questions regarding this notice, if you would like more information on our privacy practices, wish to withdraw consent,
    or if you need to access or update your personal information, please reach out to us using the contact details listed on our website.